Refund policy

Due to the nature of coffee being perishable and freshness being affected by many sources, we are unable to accept refunds on opened or unopened bags of coffee once they have been shipped. If you notify us before we ship your order, we can cancel and refund your order.

To start a return, you can contact us at help@nativesonscoffee.com. Please note that returns will only be accepted before your order has been shipped. Once your order is canceled and refunded, please allow 10 business days for your funds to be back in your account.

If you have received our coffee and are unsatisfied with the product, please reach out to help@nativesonscoffee.com. Our experienced team will help you with brew methods, quality control, and more. The taste of coffee is affected by many factors.

You can always contact us for any return question at help@nativesonscoffee.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received notification of your desire to cancel your order, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at help@nativesonscoffee.com.